Privacy Policy

Elite Pet Care Service, LLC operates elitepetcareservice.com and the client portal connected to it. This policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

When you create an account or submit a contact form, we collect the following:

• Your name, email address, and phone number
• Your home address and service location
• Pet information including names, species, age, and veterinary contact
• Home access details such as keypad codes or lockbox information, stored securely within your client portal

We collect only what is necessary to provide and coordinate your service.

How We Use Your Information

The information you provide is used to:

• Schedule and coordinate pet care visits
• Send you GPS-confirmed visit reports and photo updates
• Communicate with you about bookings and service details
• Process billing through our secure payment system

We do not sell your personal information. We do not share it with third parties outside of what is required to deliver your service.

Data Security

Your home access details and personal information are stored in an encrypted client portal. We limit access to your account to the contractors assigned to your visits.

Payment processing is handled by Stripe, which maintains its own PCI-compliant security infrastructure. We do not store payment card information on our servers.

Cookies

Our website uses cookies to improve your experience and to understand how visitors use the site through Google Analytics. You can disable cookies in your browser settings at any time. Some site features may not work as expected if you do.

Your Information, Your Control

If you have questions about how we handle your data, want to update your information, or would like to request that we delete your account, contact us directly.

We will respond within two business days.

Contact

Email: info@elitepetcareservice.com