Privacy Policy

Elite Pet Care Service, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.

Information We Collect

Elite Pet Care Service, LLC collects the information needed to provide your service: your name, contact details, address, pet information, and home access details. When you opt-in to receive SMS messages, we also collect your phone number and your consent to send SMS messages.

Our website collects standard analytics data including approximate visitor location to help us understand and serve our local area. We use cookies and Google Analytics for this purpose.

How We Use Your Data

We use your information to:

• Schedule visits, send you updates, and process payment
• Operate our business
• Send you the SMS messages you’ve opted in to receive

Payment Processing

Payment is processed by Stripe. We don’t store card numbers.

Data Sharing

• We don’t sell your information or share it outside of what’s needed to do our job.
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that include discount codes, special deals or texts promoting our products/services, depending on which programs(s) you opt in to. We will only send content you have explicitly signed up to receive via our opt-in process. Messages will be sent from (704) 800-3063.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@elitepetcareservice.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Questions or Deletion Requests

Contact us at info@elitepetcareservice.com. We’ll respond within two business days.