Elite Pet Care Service, LLC operates the website elitepetcareservice.com and the client portal accessed through it. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you create a client account or submit a contact form, we collect your name, email address, phone number, home address, and information about your pets including their names, species, age, and veterinarian contact. We also collect home access information such as keypad codes and lockbox details, which are stored securely in our client portal.

How We Use Your Information

We use the information you provide to coordinate and deliver pet care services, communicate with you about your bookings, send visit reports and GPS confirmations, and process billing through our secure payment system. We do not sell your personal information to third parties.

Data Security

Your home access information and personal data are stored in our encrypted client portal. Payment processing is handled through Stripe, which maintains its own security certifications. We limit access to your personal information to the sitters assigned to your account.

Cookies

Our website uses cookies to improve your browsing experience and to analyze site traffic through Google Analytics. You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at info@elitepetcareservice.com.